Healthcare Billing Customer Service Associate

Join GeBBS Healthcare Solutions as a Healthcare Billing Customer Service Associate and become part of a dynamic team dedicated to delivering exceptional service in the healthcare industry. In this role, you will play a crucial part in ensuring accurate billing processes, resolving customer inquiries, and maintaining high standards of customer satisfaction. Located in the vibrant city of Denpasar, you'll be part of a team that values innovation and excellence.

As a Healthcare Billing Customer Service Associate at GeBBS Healthcare Solutions, you will handle customer inquiries, process insurance claims, and ensure all billing information is accurate and up-to-date. You'll work with a variety of healthcare providers, including clinics, hospitals, and medical practices, to resolve billing issues and provide excellent customer service. This role offers a unique opportunity to work in a fast-paced, rewarding environment where your contributions directly impact patient care and financial operations.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries related to healthcare billing and insurance claims
• Process insurance claims and verify the accuracy of billing information
• Resolve billing disputes and ensure all financial transactions are accurate
• Maintain and update patient records and billing information
• Collaborate with healthcare providers to ensure timely and accurate billing
• Provide exceptional customer service to patients and healthcare providers
• Assist in training new staff on billing procedures and customer service best practices
• Stay updated on industry regulations and best practices in healthcare billing

🎓 Kualifikasi & Syarat

• High school diploma or equivalent
• Minimum of 1-2 years of experience in customer service or healthcare billing
• Proficient in using billing software such as Epic, Cerner, or similar systems
• Strong knowledge of healthcare insurance and billing processes
• Excellent communication and interpersonal skills
• Ability to work well under pressure and meet tight deadlines
• Familiarity with medical terminology and healthcare industry standards
• Willingness to travel to various healthcare provider locations as needed

🛠️ Keahlian

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